When a Membership Fee is refundable, how the Cooling-Off Window works, and the process and timelines that apply to a refund request on Lifrica.
TGCX Fintech Private Limited ("Company", "we", "us", or "our"), a company incorporated under the laws of India with CIN: U66190GJ2024PTC152724 and having its registered office at 304, Venus Benecia Pakvan, S.G. Highway, Bodakdev, Ahmedabad, Gujarat - 380054, operates the digital platform Lifrica (the "Platform" or "Application") and offers, among other things, a paid, non-recurring membership programme on the Platform (the "Membership Programme"). This is an agreement between you ("User", "You" or "your") and the Company.
This Refund Policy supplements, and should be read together with, the Company's Terms & Conditions, Terms of Use of Services, and Privacy Policy (each available on the Platform). In the event of any conflict between this document and the aforesaid policies with respect to the Membership Programme, this document shall prevail to the extent of such conflict; all other provisions of those policies (including but not limited to Limitation of Liability, Intellectual Property, and Dispute Resolution) shall continue to apply.
Because the Membership Fee is a one-time, lifetime payment rather than a recurring subscription, refunds are assessed differently from a periodic billing arrangement. As a general rule, the Membership Fee is refundable only within the cooling-off window, and only where the Member has not availed any Tier Benefits.
A Member may request a full refund of the Membership Fee within 7 (seven) calendar days of the date on which the Membership was successfully activated (the "Cooling-Off Window"), provided that the Member has not used, redeemed, or availed any Benefit associated with the Tier during that period.
If a Member has availed any Benefit of the Tier during the Cooling-Off Window (for example, a discount, feature, or service attached to that Tier), the Membership Fee shall be treated as fully earned and shall not be refundable, notwithstanding that the Cooling-Off Window has not lapsed.
No refund shall be available after expiry of the Cooling-Off Window, except as expressly set out herein.
The Membership Fee is not refundable where:
For the Supreme Tier, given that enrolment follows an invitation extended after the Company's own internal assessment, refund requests will additionally be reviewed to confirm that the invited User has not availed any bespoke onboarding, concierge, or Tier-specific Benefit extended as part of the invitation, before any refund is processed.
If the Company discontinues the Membership Programme, or a specific Tier, in its entirety, the Company will assess, at its discretion, whether a pro-rata or other refund is appropriate for affected Members, having regard to the Benefits already availed by such Members and the period for which the Membership subsisted. Any such refund shall be communicated to affected Members along with the notice of discontinuation.
A Member seeking a refund under this Policy must submit a request through the Platform's official support channel or by writing to the Grievance Officer, stating the Member's registered details and the reason for the refund request. The Company will review the request, including the Member's usage history for the relevant Tier, and communicate its decision to the Member.
Where a refund request is approved, the Company will process the refund within a reasonable period, typically 7–10 working days from the date of approval.
Approved refunds will be credited to the original mode of payment used by the Member. If the original payment method is unavailable or cannot be used to process the refund, the Company may, in consultation with the Member, process the refund through an alternative means.
The Company reserves the right to refuse, delay, or reverse a refund where it reasonably suspects fraud, abuse of the Membership Programme, repeated refund requests without valid basis, identity theft, or chargeback abuse. The Company may take reasonable steps to verify a Member's identity and the legitimacy of the underlying transaction before processing a refund, and may report suspected fraudulent activity to law enforcement or regulatory authorities as required by law.
This Refund Policy is governed by the laws of India and is subject to the Governing Law & Jurisdiction clause of the Terms of Use of Services.
